Building the Engine Room of Effective Estates Management

Facilities Management is the heartbeat of a well-run estate.  When it works, everything else follows  safety, efficiency, cost control, and service quality.   When it doesn’t, even the best strategies fail to land.

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At Brown Consult, we design and implement FM delivery models that are lean, effective, and tailored to your organisation’s structure and culture.

As a boutique consultancy, our approach is personal and senior-led: we take the time to understand your people, contracts, and systems then build frameworks that make them perform as one.

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Our Boutique Approach​

Unlike large consultancies that apply standard templates, we build each FM model from the ground up.

We integrate closely with your leadership team, review your operational reality, and create solutions that actually work not just look good on paper.

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Our involvement is flexible: we can advise, co-design, or oversee full implementation, ensuring your team achieves sustained improvement rather than short-term fixes.

 

What We Deliver​

Operating Model Design
We define the optimal delivery route — in-house, outsourced, or hybrid — and establish clear accountability and performance measures.

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Team & Role Design
We map the right skills and structure to your operational needs, providing role profiles, reporting lines, and governance frameworks.

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Performance & KPI Frameworks
We establish meaningful metrics that drive performance, not bureaucracy — ensuring suppliers and teams focus on the outcomes that matter.

 

Contractor Management Reviews
We evaluate supplier capability, contract alignment, and management interfaces to improve delivery and efficiency.

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Mobilisation & Change Support
We manage transitions, embed processes, and ensure change lands effectively across teams and suppliers.

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